Our Policy

  • At Sabela Beauty, my goal is to provide a safe, professional and relaxing experience for every client.
    To keep appointments running smoothly and fairly for everyone, the following policies apply.

    1. Booking Policy & £15 Booking Fee (When Required)

    To protect my time and reduce repeated last-minute cancellations, I reserve the right to request a £15 booking fee for certain appointments or from clients who have previously cancelled or rescheduled at short notice.

    • The booking fee secures your appointment.

    • It will be deducted from your treatment cost on the day.

    • The booking fee is refundable or transferable if you cancel with more than 48 hours’ notice.

    • If you cancel within 48 hours or less, the booking fee is not refunded.

    • The appointment will not be guarantee until the booking fee is payed ( 24h from the appointment request)

    2. Cancellation, Rescheduling & No-Show Policy

    Cancellations

    • More than 48 hours’ notice:
      → Booking fee is refunded or moved to a new date.

    • 48 hours or less:
      → Booking fee is kept.
      → A new booking fee may be required for future bookings.

    Rescheduling

    • More than 48 hours’ notice:
      → Free reschedule.

    • Less than 48 hours:
      → Treated as a cancellation, and the booking fee is retained.

    No-shows

    • Booking fee is lost.

    • Future appointments may require a full non-refundable booking fee.

    These policies ensure appointments are respected and keep the diary fair for all clients.

    3. Late Arrivals

    Please arrive on time.

    • If you are 10 minutes late, your treatment may be shortened.

    • If you are 15 minutes late or more, your appointment may need to be cancelled.

    • The booking fee (if paid) will not be refunded for late arrivals.

    4. Patch Tests & Client Safety

    Your safety always comes first.

    • Certain treatments require a 48-hour patch test (tints, chemical products, etc.).

    • If you decline a patch test or fail to attend one, your appointment may be cancelled.

    • Clients must inform me of allergies, medical conditions, medications or skin sensitivities.

    • For piercings, only implant-grade titanium (ASTM F-136) is used for best healing.

    5. Hygiene & Professional Standards

    • All tools are disinfected between every client.

    • Single-use items are safely disposed of.

    • Treatment areas are cleaned thoroughly and regularly.

    • I follow strict health & safety guidelines to maintain the highest possible standard.

    7. Aftercare & Client Responsibility

    • Aftercare instructions will be provided where needed.

    • It is the client’s responsibility to follow aftercare to maintain results and avoid complications.

    8. Complaints & Corrections

    If you are unhappy with your treatment:

    • Please contact me within 24 hours so I can help resolve the issue.

    • Corrections may be offered depending on the situation and the treatment.

    • Refunds are not provided for change of mind or failure to follow aftercare.

    9. Right to Refuse Service

    I reserve the right to refuse service if:

    • A client is under the influence of drugs or alcohol

    • A treatment is unsuitable or unsafe

    • A patch test has not been completed

    • A client behaves disrespectfully

    • A client repeatedly cancels last-minute or no-shows

    • There are medical concerns that make treatment unsafe

    10. Payments

    • Payment can be made by cash or card.

    • Booking fees must be paid before an appointment is confirmed.

    • Outstanding charges must be settled before future appointments can be booked.

    Thank you

    These policies help protect my time, ensure fairness, and maintain a smooth experience for every client at Sabela Beauty.
    Thank you for your understanding and support.

    Ear piercing

    At Sabela Beauty, your safety and comfort are my priority. To ensure a professional and safe experience, the following rules apply:

    Age Requirements

    Earlobe Piercings

    • Available from age 16+.

    • Clients under 16 must attend with a parent or legal guardian.

    • I may request ID to verify age.

    All Other Ear Piercings

    (Helix, tragus, rook, conch, forward helix, etc.)

    • Available from age 18+.

    • Clients under 18 must attend with a parent or legal guardian.

    • ID may be required.

    Identification

    I reserve the right to request proof of age such as a passport, provisional licence or valid photo ID.
    If ID is not provided, the piercing cannot go ahead.

    Children & Waiting Policy

    • For safety reasons, children should not attend adult piercing appointments.

    • Piercing equipment and clinical environments are not suitable for unsupervised children.

    • If a client arrives with young children and no supervision, the appointment may need to be rescheduled.

    Appointment Duration for Children’s Lobe Piercings

    • Children’s ear-lobe piercing appointments are 30 minutes long.

    • This timeframe includes consultation, marking, and piercing.

    • I cannot extend the appointment time, as some children may change their mind or become too anxious to continue.

    • If a child decides not to go ahead during the appointment, a reschedule may be needed and in this case I might have to charge a booking fee.

    Parental / Guardian Attendance

    • A parent or legal guardian must be present for the entire appointment when required by age.

    • Written notes or phone permission are not accepted.

  • Due to hygiene reasons, Waves by Sabela jewellery is not eligible for return or refund.

    If your order arrives with existing damage, please contact help@sabelabeauty.com within 14 days. Please include a description of the problem and photos of the product. We will be in touch to resolve the problem the best way we can!

  • All our jewellery orders are packaged and shipped within 3-5 business days.

    Each order is carefully packaged by us to ensure it is safe and secure during transit. We are a small business and appreciate your patience as we work hard to get your order to you as soon as possible.

  • We carefully pack all our orders in protective packaging to ensure a safe arrival. However, if your product arrives faulty or broken, get in touch within 21 days.
    Email help@sabelabeauty.com with a description of the issues and photographs to support. We will do our best to resolve the issue as quickly as possible.

    We hope your order reaches you quickly and safely! If the worst should happen and your order is declared Lost in Transit, please contact us to discuss the best course of action.

  • Last updated: 23rd September 2025

    Welcome to Sabela Beauty. By accessing or purchasing from our website sabelabeauty.com, you agree to the following Terms of Service. Please read them carefully before using our site.

    1. General Information

    • We sell beauty services, jewellery and related accessories through this website.

    • All products are intended for personal use only.

    • We reserve the right to update or change these terms at any time. Updates will take effect immediately when posted on this page.

    2. Orders & Payments

    • By placing an order, you agree to provide accurate, complete, and up-to-date information.

    • All prices are listed in GBP (£) and include VAT.

    • Payments are processed securely through [Stripe/PayPal/Zettle/etc. – insert yours]. We do not store your payment details.

    • We reserve the right to cancel any order if fraud is suspected or stock is unavailable.

    3. Shipping & Delivery

    • We currently ship to UK/NI only.

    • Delivery times provided are estimates only and not guaranteed.

    • We are not responsible for delays caused by postal/courier services or customs.

    • Risk of loss passes to you once the order is dispatched.

    4. Returns & Exchanges

    • For hygiene reasons, earrings and piercing jewellery are non-returnable and non-refundable unless faulty.

    • To initiate a return, please contact us at help@sabelabeauty.com

    • Refunds will be processed to your original payment method once items are inspected.

    5. Product Information

    • We aim to display product colours and images as accurately as possible, but slight variations may occur.

    • All sizes and measurements are approximate.

    6. Limitation of Liability

    • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    • Jewellery and piercings must be worn and cared for responsibly. We are not liable for allergic reactions, misuse, or damage caused by improper handling.

    7. Governing Law

    • These Terms are governed by the laws of England and Wales.

    • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    8. Contact Us

    If you have any questions about these Terms, please contact us:
    📧 hello@sabelabeauty.com

  • 1. Information We Collect

    We may collect the following types of information:

    • Personal details: name, email, phone number, billing/shipping address.

    • Booking information: services requested, appointment dates/times.

    • Payment information: processed securely by our payment providers (we do not store card details).

    • Health-related notes (for treatments): only where relevant (e.g. allergies, medical conditions) to ensure safe service.

    • Website usage data: such as IP address, browser type, and cookies (see Section 7).

    2. How We Use Your Information

    We use your data to:

    • Process jewellery orders and arrange delivery.

    • Manage and confirm beauty service bookings.

    • Provide safe treatments tailored to your needs.

    • Communicate with you about your purchases, appointments, or enquiries.

    • Send marketing emails (only if you opt in — you can unsubscribe anytime).

    • Comply with legal obligations (e.g. tax records).

    3. Sharing Your Information

    We only share your data with trusted third parties where necessary, such as:

    • Payment processors (e.g. Stripe, PayPal, Zettle).

    • Booking software providers (e.g. Acuity/Squarespace Scheduling).

    • Delivery couriers (for jewellery orders).

    • Professional advisers (e.g. accountants, insurers) where legally required.

    We never sell or rent your personal data.

    4. Data Retention

    • Order and booking records are kept for up to 6 years for legal/tax purposes.

    • Health notes for treatments are kept securely for at least 7 years (as required by UK insurance and industry guidelines).

    • Marketing consent data is kept until you unsubscribe.

    5. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you.

    • Request corrections to inaccurate information.

    • Request deletion of your data (subject to legal obligations).

    • Object to or restrict how your data is used.

    • Withdraw marketing consent at any time.

    To exercise your rights, contact us at [insert email].

    6. Data Security

    We take appropriate technical and organisational measures to protect your data, including secure booking and payment systems. However, no method of transmission over the internet is 100% secure.

    7. Cookies

    Our website may use cookies to improve functionality, performance, and user experience. You can control or disable cookies in your browser settings, but some features may not work properly.

    8. Children’s Privacy

    Our website and services are not directed at children under 13. We only collect information about children with parental consent for services such as ear piercing.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on this page.

    10. Contact Us

    If you have any questions about this Privacy Policy, please contact us:
    📧 hello@sabelabeauty.com